Skip to main content

FREQUENTLY ASKED QUESTIONS (FAQs)

The following are answers to our most frequently asked questions. If your question isn’t here or you simply want more information, please call 1.800.388.4601 or reach out using our contact form.

Main Topics

Click to skip to one of the following sections.

How much does treatment at Enterhealth cost?

Enterhealth provides customized treatment programs tailored to each individual patient. Due to the complexity and expense of delivering best-in-class addiction and mental health treatment, we are usually not the cheapest treatment option available, nor are we the most expensive. Our commitment to exceptional treatment outcomes requires the resources to maintain a highly skilled clinical team working in the most advanced therapeutical facility possible.

Including medically supervised detoxification, our inpatient clinical treatment usually runs approximately $1,200 per day, but this can vary greatly depending upon length of stay, ancillary services and individual clinical/medical needs.

Do you take insurance?

Enterhealth operates primarily on a private-pay basis. However, we do work with most major insurance companies on an out-of-network basis to maximize treatment benefits for our patients.

While we have no control over the outcome of insurance reviews, our highly trained staff works hard to obtain the maximum benefit allowed by a patient’s company, and our goal is to exhaust all possible options to prevent funding from being a barrier to the treatment.

Do you offer in-network insurance coverage?

In the majority of cases, we are not able to offer in-network insurance coverage.

Occasionally, we’re able to secure in-network, single-case agreements for our patients, but it depends on each patient’s coverage and their individual situation. Our goal is to exhaust all options possible to eliminate funding as a barrier to the highest quality treatment available.

Most providers offer in-network insurance coverage. Why doesn’t Enterhealth?

We’re different. When Enterhealth first started, we made it our goal to provide the highest quality treatment possible. Period. And that goal remains. Unfortunately, in today’s managed-care environment, in-network insurance providers may be limited in the resources they can afford to offer.

We don’t want to be limited in the scope and nature of clinical services we can bring to bear to help our patients overcome mental health and substance use issues so they can live a healthy, fulfilling life. To provide the best treatment, we need the best resources — including highly educated and trained staff, state-of-the-art equipment, and comfortable, beautiful facilities.

Enterhealth seems to be more expensive than other treatment programs. Why are you so expensive?

Our commitment to exceptional treatment outcomes requires the resources to maintain a highly skilled clinical team working in the most advanced therapeutical facility possible. Few treatment providers can match the experience, tenure, and capabilities of our treatment team. We offer truly individualized treatment plans created by experienced, board-certified clinicians and physicians who administer our science-based programming.

Our clinical team includes a full-time psychiatrist, 24/7 trained nursing staff and a team of Master’s-level and Doctorate-level therapists. Our inpatient facility, set on a beautiful, 43-acre ranch, features well-appointed private rooms, premium amenities and an exceptional dining and nutrition program. Chef-prepared meals are designed to advance and support patients’ individualized treatment plans.

In short, while it’s certainly possible to pay less for treatment, it’s our belief (and experience) that the highest quality clinical treatment produces the best and most sustainable outcomes.

Do you offer payment plans?

Our admissions and financial teams work with each patient to examine every possible funding resource. Our goal is to exhaust all options to eliminate funding as a barrier to you or your loved one receiving the highest quality treatment available.

One option is the CareCredit Card, a health and wellness credit card with flexible financing options that allow you to pay over time. For more information, visit https://www.carecredit.com/.

We urge you to call and speak to one of our intake specialists at 1.800.388.4601 about payment options to see if there is a solution that works for your situation.”

Why should I choose Enterhealth for mental health or substance use treatment?

Enterhealth uses comprehensive assessments, evidence-based treatment protocols, and personalized care plans designed to get to the root cause of these issues, rather than just treating the symptoms.

We go beyond the mental health condition or substance use. We treat the entire person—physically, mentally, and spiritually—and their family, too. We don’t follow the status quo in mental health and addiction treatment because our goal is to ensure a lifetime of healing and recovery.

Does Enterhealth provide detox services for patients with substance use disorders?

Yes. Patients with substance use disorders must first undergo the detoxification—or withdrawal stabilization—process under the 24/7 support of our medical staff, which makes detox safer and more comfortable.

Is detox available separately from primary treatment?

No. Detox alone is not an effective treatment for substance use disorder. Every element of Enterhealth’s treatment programs—from assessment through aftercare—is essential for a lasting recovery.

How long does treatment take?

Because we create customized treatment programs tailored to each patient, the length of treatment varies for every individual. However, both our team and many experts agree that the longer a patient remains in treatment, the higher their chances of achieving lasting recovery.

Experts in mental health and substance use, along with multiple medical studies, suggest that 45-90 days is the ideal timeframe to reset brain chemistry and rewire neurological pathways. We’ve also found that patients who complete the full continuum of care—from residential treatment to outpatient care and aftercare—experience the greatest success.

What’s the difference between substance abuse & addiction?

Substance abuse, especially alcohol, is increasingly common in today’s society. It often begins with frequent use as a way to self-medicate physical or mental health issues or to escape problems.

When someone loses the ability to voluntarily stop using, they’re facing the disease of addiction. A key indicator of addiction is the loss of self-control, which suggests that drugs or alcohol have altered brain structure and function, making it physically impossible to quit without help for an extended period.

Click here to learn more.

Why is alcohol & drug addiction considered a brain disease?

Thirty years ago, the scientific and medical communities didn’t understand addiction and the brain as well as they do today. We now know that for millions of people, overcoming addiction isn’t about willpower or discipline—addiction is the result of the brain being physically injured and chemically altered by substance use.

That’s why addiction is now classified as a chronic, progressive brain disease, and treating it often requires medication, just like other diseases. While therapy is essential for recovery, it won’t heal the brain on its own. Relying solely on therapy is one of the key reasons many people struggle and relapse.

Click here to learn more.

Why is inpatient treatment considered the best option for most patients?

We understand that residential treatment can disrupt families, careers, and daily life. But that disruption is often what makes it so effective. For individuals with chronic mental health or substance use disorders, the brain needs this break in harmful patterns to begin healing.

Additionally, many people entering residential treatment face complex issues that require a combination of medical, psychological, and physical therapies over an extended period in a controlled environment. That’s why residential treatment is often the most practical and effective option.

Click here to learn more.

When is the best time to enter mental health / substance use treatment?

It’s a myth that those with addiction problems need to hit “rock bottom” before they’re ready for treatment. Helping your loved one get help early in their addiction cycle will result in fewer accompanying psychological and physical problems and a better prognosis for long-term recovery.

Furthermore, “rock bottom” is a dangerous place to be. For many addicts, that point is when a near-fatal or fatal overdose, serious accident, or criminal justice consequence has occurred.

When are anti-addiction medications needed?

Enterhealth uses anti-addiction medications in cases where they help patients manage withdrawal symptoms and cravings, allowing them to be more comfortable and fully engaged in their treatment.

The need for these medications depends on the substance used, the duration, and the quantity. Anti-addiction medications can help rebalance altered brain chemistry and, when combined with evidence-based behavioral therapies, offer the most effective approach to addressing substance use patterns and co-occurring medical or psychiatric issues. This personalized treatment plan supports a sustained recovery.

Click here to learn more about medication-assisted treatment for addiction.

What questions should I ask when researching treatment programs?

We understand that searching for the right substance abuse treatment program can be difficult, and many people are unsure of what they need to know about different facilities and treatment methods. That’s why we put together a list of the 10 most important questions you should ask of any treatment program, including Enterhealth Ranch.

Click here to learn more.

How are families involved in the treatment process?

Mental health conditions and substance use disorders affect more than just one person—every relationship can be affected. Families are not only encouraged to support their loved one through visitation and communication, but are also invited for their own family therapy as well.

Click here to learn more about family treatment.

What substance abuse treatment programs does Enterhealth offer?

Enterhealth offers a full continuum of substance abuse treatment programs designed to meet patients wherever they are in their recovery journey. Our services include medically supervised detox, residential inpatient treatment, a variety of outpatient programs, as well as aftercare support.

We provide personalized care plans that integrate evidence-based therapies, medication management, and one-on-one counseling to treat both addiction and co-occurring mental health conditions. With a focus on long-term recovery, our programs are designed to heal the brain and help patients regain control of their lives.

Click here to learn more about treatments.

Do you treat mental health disorders such as depression & bipolar disorder?

Yes. As a part of both our mental health treatment programs, and as co-occurring disorders along with substance use disorders, we treat depression, bipolar disorder, and a host of other mental conditions and issues.

Learn more about the mental health conditions we treat.

Are there full-time psychiatrists & psychologists on staff?

Yes, our board-certified psychiatrists, psychologists, and medical staff are full-time employees.

Do you do any follow-up after discharge?

Yes. Part of your discharge plan includes continuing care in an outpatient setting, whether that is the Enterhealth Outpatient Center of Excellence in Dallas, or a qualified outpatient center in your area.

Why residential inpatient treatment?

We understand that residential drug and alcohol treatment can be disruptive to families, careers, and everyday life. But that’s exactly why it works. When a thorough assessment leads to a recommendation for residential care, it’s because their brain needs that interruption to break the harmful patterns it has created. While every patient is unique, medical studies show that the optimal timeframe to reset brain chemistry and rewire neurological pathways is 45 to 90 days. Even the U.S. Surgeon General reports that longer treatment stays lead to better outcomes. Two or three months of focused effort now can lead to a lifetime of sobriety—an investment well worth making.

Additionally, individuals entering residential treatment often have complex issues that require a combination of medical, psychological, and physical therapies over time in a structured, controlled environment. That’s why residential treatment is often the most practical and effective solution for lasting recovery.

When is the best time to enter treatment?

It’s a myth that those with addiction problems need to hit “rock bottom” before they’re ready for treatment. Helping your loved one get help early in their addiction cycle will result in fewer accompanying psychological and physical problems and a better prognosis for long-term recovery.

Furthermore, “rock bottom” is a dangerous place to be. For many addicts, that point is when a near-fatal or fatal overdose, serious accident, or criminal justice consequence has occurred.

What can I expect when I call?

We understand that making a call can feel overwhelming, especially in a time of crisis, but we’re here to listen and help. Whether you, a family member, co-worker, or friend is struggling with alcohol or drug issues, we’re ready to support you. We’ve helped thousands of people by assessing their situation and guiding them through personalized solutions. From the first contact, we’ll work with you to find the right path forward and guide you through the next steps.

Calling us is also an easy way to get your questions answered about the admissions process or to schedule a personal tour of our facilities.

Reach out anytime, day or night, by calling 1.800.388.4601, or by visiting our contact page to fill out our online form.

What should I bring to Enterhealth Ranch?

While participating in the Enterhealth Ranch residential inpatient treatment program, we want our clients to be comfortable. To that end, we encourage you to pack a few personal items.

What to bring to Enterhealth Ranch

All bedding, towels, pillows, writing materials, and alarm clocks will be provided. But you should bring clothes for approximately 7-14 days. There is a laundry room available, and all laundry supplies (detergent, stain remover, starch, iron and ironing board) will be provided.

Pack toiletries, a personal blanket (if desired), a small amount of cash or credit cards, any sentimental items, photos, comfortable clothes, tennis shoes and a sweater or jacket depending upon season. During summer, guests can take advantage of the outdoor swimming pool—ladies are encouraged to bring one-piece bathing suits; gentlemen may bring swim trunks.

Other useful items include:

  • Recovery-related books or literature
  • Books or magazines
  • Stationery and stamps
  • A personal journal or diary
  • Hair dryer
  • Musical instruments
  • Family or personal photos
  • Please bring all your current medications that you are taking for any reason, including over-the-counter vitamins and supplements, and any sprays or creams that you use routinely.

Please inform our intake staff of any special medical equipment you currently use to determine
whether you will need to bring it upon entering treatment.

What NOT to Bring to Enterhealth Ranch

For the safety and confidentiality of our patients, please do not bring the following items:

  • Alcohol, drug products or paraphernalia
  • Weapons or firearms
  • Valuables (expensive jewelry or large amounts of cash)
  • Apple watches/Fitbits – no devices with texting capabilities
  • Cologne/perfume
  • Cameras or audio/video/recording equipment
  • Aerosol spray products – hairspray, deodorant, etc.
  • Mouthwash or hand sanitizer that contains alcohol
  • Clothing that depicts alcohol, drugs, sex or violence
  • Food or beverages
  • Vehicles – patients’ cars are not allowed at the Ranch

For more information about what to bring to Enterhealth Ranch, click here.

Will I be able to see my family while in treatment?

Yes. In fact, family involvement improves recovery outcomes, which is why our treatment program includes a very robust Family Involvement program.

Do you work with my referring mental health provider?

Absolutely. We work with a large number of referral sources including doctors, psychiatrists, psychologists and counselors.

Please read more information on our Referring Professionals page.

Do you provide outpatient rehab & addiction treatment?

Enterhealth provides a full continuum of substance use disorder treatment, including inpatient rehab, outpatient rehab, and mental health treatment, as well as education, intervention, and a host of other related services.

Our outpatient rehab team includes master’s-level clinicians and full-time addiction-trained psychiatrists. After a comprehensive evaluation, this team will collaborate to create a set of recommendations for treatment based on each individual’s goals, the nature of their substance use, and their family and lifestyle considerations.

I only occasionally have problems with my drinking, how do I know if I really have a problem?

If you’re concerned about your drinking but not sure if it qualifies as a problem, you can start by taking one of our self-assessments.

At Enterhealth, we understand that everyone is different, and that’s why we custom tailor all treatment plans to the individual. Our clinical team will look at your medical history, perform a psycho-social evaluation, and examine your patterns of drug and alcohol use. Only after this comprehensive assessment will they offer specific treatment recommendations.

What does your outpatient programming include?

Our team of experts creates a unique outpatient treatment program for each individual patient. Customized outpatient rehab plans may include:

  • Medication management
  • Intensive outpatient (IOP)
  • Supportive outpatient (SOP)
  • Maintenance outpatient (MOP)
  • Psychological testing and cognitive remediation
  • Individual therapy
  • Group therapy
  • Family therapy
  • Transition group therapy
  • Neurofeedback
  • Smoking cessation
  • Eye Movement Desensitization and Reprocessing (EMDR)

What is the time commitment for Enterhealth’s IOP?

The key to successful recovery in any treatment model is consistency and sustained patient engagement. As such, our IOP consists of three (3) three-hour group therapy sessions weekly for eight weeks.

Additionally, we recommend a weekly individual session with one of our therapists. IOP sessions are held each Monday, Wednesday, and Friday morning or Monday, Wednesday, and Thursday evenings. Upon completion of IOP, many of our patients ‘step down’ to SOP, which meets twice weekly for an hour and a half each session.

I work during the day, does Enterhealth provide evening programs?

Yes. We offer outpatient rehab—both IOP and SOP—in the evenings in addition to daytime sessions.

Do you offer medication management of anti-addiction drugs & other medications?

Yes. Enterhealth has full-time, addiction-trained psychiatrists who can prescribe and manage anti-addiction medications as part of a comprehensive treatment plan. These medications (including Suboxone and Vivitrol) help reduce cravings, prevent overdoses, and even block the euphoric effects of certain substances.

Additional medications may be prescribed for conditions such as depression or anxiety. When treating individuals for addiction, it is critical to take stock of all medications and how they interact to safeguard against adverse reactions.

Click here for more information about medications.

Can I attend outpatient at Enterhealth if I receive inpatient treatment somewhere else?

Yes. Whether you complete inpatient treatment at Enterhealth or with another provider, we are happy to provide outpatient rehab services. Please call us today at 1.800.388.4601 to talk to one of our admission specialists about your situation.

What is a Partial Hospitalization Program (PHP) & how does it help the transition from inpatient to outpatient?

A Partial Hospitalization Program (PHP) is an outpatient program that provides structured, accountable care for individuals transitioning from residential to outpatient treatment. Serving as a bridge between inpatient care and daily life, PHP offers flexible yet intensive support for both individuals and their families.

PHP provides the highest level of structure in an outpatient setting, helping individuals maintain the progress made during residential treatment while gradually reintegrating into everyday life. The flexibility of PHP allows participants to attend treatment during the day and return home in the evenings, promoting independence while still offering intensive care.

Recognizing that addiction affects the entire family, PHP involves families in the treatment process through education, therapy, and support, creating a stronger network for long-term recovery.

What’s the difference between family treatment & family involvement?

Family Involvement means including loved ones in a patient’s comprehensive treatment plan. Family Treatment is a support program that helps families understand addiction, provide support, and heal themselves in the process.

For recovery to be truly effective, everyone in the family needs to participate. Many programs only teach families how to manage their loved one’s addiction, but real healing comes when family members also address their own stress and issues. Without this involvement, the patient may return to the same unhealthy environment, increasing the risk of relapse.